In my experience building trust across government, nonprofit organizations, and grassroots groups, I have learned that trust is earned through consistency, active listening, and follow-through. The same applies to tech. Communities need to see that their concerns are not only heard but acted on. That means involving them early in the design of systems, co-creating solutions, and making space for feedback that shapes outcomes.
Sustainable trust also requires long-term investment. It cannot be built through one-time engagement or surface-level consultation. It must be grounded in relationships, shared values, and a commitment to not cause harm. When people feel respected, informed, and empowered, they are more likely to engage with systems and contribute to building tools that work for everyone.